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Frequently Asked Questions

                 

         

General

How do I apply for employment at Rockline Industries?

Directly from this website, just click on the Careers tab to see openings at all of our locations.

 

Can I get a Material Safety Data Sheet (SDS) for your product(s)?

Yes, although they are not legally required for wet wipes and coffee filters. To obtain an SDS, please email CustomerCareTeam@rocklineind.com with the name of the item(s) along with the lot code and UPC, and we will email the appropriate SDS to the email address you provide.

 

Can I order wet wipes and coffee filters off the Rockline website?

No, Rockline is a private label manufacturer and therefore does not sell directly to consumers. Please send a request to CustomerCareTeam@rocklineind.com with the type of item(s) you are interested in purchasing and we will respond with options on where you can purchase the item(s).

 

Do you test your products on animals?

Rockline Industries strictly opposes animal testing unless required by law, regulation, or a governmental authority. Rockline does not itself test products on animals. However, some of Rockline’s wet wipes contain pre-approved ingredients or formulations that were tested on animals by Rockline’s suppliers, as is required by law or regulation to ensure human safety.

 

Why can’t I always find Rockline’s products at my local retail store?

We appreciate your business and product loyalty and realize that at any particular time, products may be out of stock or may no longer be available. If you are having difficulty finding a product, please email CustomerCareTeam@rocklineind.com.

 

Is Rockline a publicly traded company? Can I buy stock?

Rockline Industries, founded in 1976, is a family owned, privately held business, based in Sheboygan, WI. Therefore, you cannot buy stock.

 

If I have a question not listed here, what can I do?

Email Rockline’s Customer Care Team at CustomerCareTeam@rocklineind.com.

Wet Wipes

What is the shelf life of Rockline wet wipes?

It depends on the product and packaging type. See below for the shelf life of some of our most common product offerings. The shelf life listed refers to the length of time an unopened package will typically last, from the date of manufacture, without deteriorating in quality.

Baby/Body wipes refill/travel pack: 30 months

Baby wipes tub: 30 months

Body wipes tub: 18 months

Antibacterial wipes canister: 18 months

Disinfectant wipes canister: 24 months

Disinfectant wipes peel/reseal or zipper package: 12 months

Once opened, assuming the lid is closed after each use, a package of wipes should remain the same quality as when first opened through the ordinary use of the entire package contents. This may be anywhere from a few days to several weeks, depending on the number of daily uses and storage conditions. If the lid is left open, the wipes will dry out over time due to the evaporation of the liquid, which is primarily water.

 

Can I rehydrate wet wipes that have dried out?

Unfortunately no, you should not add water or any other liquid to wet wipes that may have dried out. Although they will appear to be remoistened, the specially designed formulation will actually be diluted due to the additional liquid added, thereby impacting the product quality and safety and its ability to prevent any microbiological growth.

 

Are there any peanuts or other nut ingredients in your wet wipes?

No, there are no nut ingredients in our wet wipes.

 

Is there any gluten in your wet wipes?

No, there is no gluten in our wet wipes.

 

Why do you have to use preservatives in wet wipes?

Since baby wipes are formulated with very mild cleaning ingredients, emollients and water on a nonwoven material, without preservatives, the wipes may show microbial growth over time. Preservatives are also added to prevent microbial growth should any contaminant (such as urine or feces) transfer into the package through normal use.

 

Are all wet wipes flushable?

No. The only wet wipes that should be flushed down the toilet are those that state “Flushable” on the packaging. Many wipes, like baby wipes, actually have a warning statement on the packaging stating “Do Not Flush” and we recommend that customers observe such warnings. Rockline Industries complies with the global flushability guidelines set by the two major nonwoven associations (INDA and EDANA), which detail what testing is required to properly claim “Flushable” on a package of wipes.

 

What is meant by the label claim of “hypoallergenic” on a package of wet wipes?

Hypoallergenic testing is part of the standard product safety testing conducted by Rockline to ensure safe, quality products.

 

Are the baby wipe tubs reusable?

Yes, the plastic tubs are reusable but they should be cleaned out with soap and water before placing a new refill in the tub.

 

Is the wet wipe packaging recyclable?

The packaging components that clearly contain a recycle symbol (chasing arrows with a number inside) may be recycled provided that your municipality has the capability to recycle such plastics. Not all municipalities recycle, and those that do may not be able to recycle every form of plastic. If there is no specific recycle symbol, that component is not recyclable.

Flexible film packaging used for the refill items or the travel packs cannot be recycled, as they are made from multi-layered materials that provide moisture barrier properties and sealability.

 

Are the wet floor wipes safe for my pet?

After using the wet floor wipes, we recommend waiting for the floor to dry before allowing pets onto the freshly cleaned floor.

 

What is the difference between “Antibacterial” wipes and “Disinfecting” wipes?

Antibacterial wipes are specially formulated to kill germs on the hands. They are regulated by the FDA (Food & Drug Administration) as an “over-the-counter” (OTC) drug in the U.S. and must contain a Drug Facts Box on the label like other OTC drugs (e.g., aspirin, cough medicine, antiperspirants, etc). 

Disinfecting wipes are specially formulated to kill germs on hard surfaces like countertops, appliances, kitchen and bathroom fixtures, etc. Disinfecting wipes are regulated by the EPA (Environmental Protection Agency) in the U.S. 

Although they both are designed to kill germs, they cannot be used interchangeably. Please read package instructions for more detailed information relating to specific antibacterial or disinfecting products. 

 

Is it safe to use disinfecting wipes on hands?

Disinfecting wipes are meant to kill germs on hard surfaces, but are not meant to be used to kill germs on the hands or body (antibacterial wipes should be used on hands). Disinfecting wipes can be safely dispensed from the package and used according to the package directions, but you should wash your hands with soap and water after use. Please read the package instructions for more detailed directions, warnings and cautions which are required by the EPA to be on the label.

 

Is it safe to use disinfecting wipes on children’s toys especially since young children may put the toys on their mouth?

Yes, when used according to the label directions. After a toy is wiped down and allowed to air dry, rinse the toy under cold water before giving to the child.

 

Can I use disinfectant wipes on my granite countertop?

Granite is one of the top choices of countertop materials, but it is not all the same.  Not only are there huge differences between the different types of granite, but there are also significant variations between individual slabs of the same types of granite.   Furthermore, how the countertop is treated matters.  Rockline produced Hard Surface Disinfectant Wipes have been successfully tested on sealed granite and in most cases should not cause an issue.  However, we recommend that if you have concerns, you try on an inconspicuous portion of your counter or contact your granite provider and follow their recommendation

 

Do disinfectant wipes kill the COVID-19 virus?

Rockline is not aware of any disinfecting products that have been proven to kill the Novel Coronavirus (SARS-CoV-2), the specific strain of the coronavirus that causes COVID-19.

The Centers for Disease Control & Prevention (CDC) has posted the following recommendation related to disinfection of SARS-CoV-2: “For disinfection, diluted household bleach solutions, alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants should be effective.” Rockline recommends reviewing the CDC website (www.cdc.gov) for any new information regarding COVID-19.

While Rockline’s disinfecting formula is an EPA-registered household disinfectant which, when used as directed, has been proven effective in killing viruses including Human Coronavirus (ATCC VR-74, Strain 229E) and SARS (SARS Associated Coronavirus CDC#200300592), it has not been tested on the Novel Coronavirus.

 

Do antibacterial wipes kill the COVID-19 virus?

Rockline’s antibacterial wipes can be used to reduce bacteria on hands when used as directed, and when soap and water are not available. The use of antibacterial wipes in general, including Rockline’s, have not been proven to prevent any specific illnesses, including COVID-19.

Coffee Filters

Can I put used coffee filters into a compost bin?

Yes.

 

What is the difference between white and “natural” (brown) coffee filters?

“Natural” (brown) coffee filters are made from wood pulp that has a natural brown color due to the natural lignin content present in the pulp. White filters are made from wood pulp that has had the lignin removed through multiple steps. The wood pulp is treated, without using any elemental chlorine, to whiten the resulting paper.

 

Are the white coffee filters bleached with elemental chlorine?

No, the white coffee filters are actually made with an ECF (Elemental Chlorine Free) whitening process. The whitening process uses chemistry that is the industry standard methodology.

 

Can I use a coffee filter as a face mask?

We do not recommend using a coffee filter as a face mask, as this is not the intended purpose of coffee filters and we do not test them for this use.